Support Policy

At Linax Company, we are committed to providing exceptional customer support to ensure your satisfaction with our services. This Support Policy outlines the services and processes we follow to assist our customers and address any issues you may encounter.

1. Customer Support Overview

Our dedicated support team is available to help you with any inquiries or concerns you may have regarding our car cleaning services, bookings, or payments. Whether you need assistance with scheduling, troubleshooting, or have general questions, we are here to assist you in a timely and professional manner.

2. How to Contact Support

You can reach our customer support team in the following ways:

• Email: Send an email to [Email Address] for non-urgent inquiries or support requests.

• Phone: Call our support line at [Phone Number] for immediate assistance.

• Online Chat: Use the live chat feature on our website for real-time support during business hours.

Our support team is available Monday to Friday from [Hours of Operation].

3. Response Time

We aim to respond to all support inquiries within [time frame, e.g., 24-48 hours]. For urgent issues, we encourage you to contact us by phone or live chat for a faster resolution. While we make every effort to resolve your concern promptly, response times may vary based on the nature of the issue and current volume.

4. Service Requests

If you require assistance with a specific service request (e.g., booking changes, rescheduling, or refund inquiries), please provide the following information when contacting support:

• Your booking reference number

• Details of the issue or request

• Any relevant photos or documents (if applicable)

This will help us assist you more efficiently and ensure a smooth resolution.

5. Technical Support

For issues related to our website or online booking system, please contact our technical support team. We strive to resolve any technical difficulties as quickly as possible to minimize disruption to your experience.

6. Feedback and Complaints

Your feedback is important to us. If you have any concerns or suggestions about our services, please let us know. We value customer input and continually strive to improve our services. If you are not satisfied with the resolution of a support request, please escalate the issue to our management team for further review.

7. Refunds and Disputes

If you believe you are entitled to a refund or have a dispute regarding services rendered, please refer to our Refund and Cancellation Policy. We will work with you to resolve any issues fairly and in accordance with our policies.

8. Hours of Support

Our customer support team is available during the following hours:

• Monday to Friday: [Operating Hours]

• Closed on weekends and public holidays (unless otherwise stated).

If you contact us outside of these hours, we will get back to you during the next business day.

9. Emergency Support

For urgent situations, such as a last-minute booking change or other time-sensitive matters, please contact our phone line directly. While we make every effort to accommodate urgent requests, availability may be subject to service capacity.

10. Support Policy Changes

Linax Company reserves the right to update or modify this Support Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all support requests moving forward.

11. Contact Information

For any support inquiries or assistance, please contact us at:

Linax Company
[Email [email protected]]
[Phone 7908913900]
[Physical RCI Road Asansol North dhadka ]

We are committed to providing you with the best possible service and support. Thank you for choosing Linax Company!